Cancellations​

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• Subscription-Based Services: If you are subscribed to a monthly or yearly plan, you may cancel your subscription at any time. Cancellations must be made before the next billing cycle to avoid being charged for the upcoming period.

• Cancellation Process: To cancel your subscription, please log in to your account and navigate to the "Account Settings" section. Alternatively, you may contact our customer support team at emilio@ethree.solutions or call 787-428-7676 for assistance.

• Refund Eligibility: Cancellations are processed immediately, but no refunds will be provided for the current billing period once payment has been processed, unless otherwise specified below.

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Refunds

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• Eligibility for Refunds: Refunds will be considered under the following conditions:

  • Technical Issues: If you experience significant technical difficulties with the system that cannot be resolved by our support team, we may offer a refund based on the severity and duration of the issue.

  • Billing Errors: If you are charged incorrectly (e.g., duplicate charges or an incorrect plan), you will be eligible for a full refund for the erroneous charge.

  • Service Not as Described: If the inventory management system does not meet the specifications outlined at the time of purchase or subscription, we will offer a refund within 30 days of purchase, provided the issue has not been resolved to your satisfaction.

• Non-Refundable Fees: Certain fees may not be refundable, including:

  • Setup or installation fees (if applicable).

  • Usage fees for periods already covered by the subscription.

• Refund Process: To request a refund, please reach out to our support team at emilio@ethree.solutions with your order number, reason for refund, and any supporting information (e.g., screenshots of issues). Our team will process your request within 5 business days.